Manage Received Messages

DoctorAccess marks unread messages with a symbol and marks urgent messages with an additional symbol. show the patient's name in green text to indicate the sender is a patient. If there is a (+) sign next to the name, there is more than one recipient in the message. If a patient is a recipient in a message, their name always appears first.

To view a new message:

1. From the Messager tab, click <Folders and select the Inbox, Sent, or Urgent folder.

All messages in that folder display.

Note: Green text indicates the sender is a patient. Black text indicates the sender is a faculty member, provider, or administrator.

2. Select a message to display the message contents.
3. (Optional) If you are using the mobile site, select the Show Details button to view the Cc or Bcc recipients.

1. From the Messager tab, click <Folders, select the Inbox, Sent or Urgent folder, and select a message.

Note: Names with a (+) sign indicate there is more than one recipient.

2. Above the message content, select the Forward () button.

3. In the To field, enter recipient(s). For more information about adding recipients, see Compose Messages

Note: If the message is to a patient, you can include only one patient recipient per message.

4. (Optional) If necessary, change or add to the Subject field.
5. Enter your message above the Original Message section and click Send.

1. From the Messager tab, click <Folders, select the Inbox, Sent or Urgent folder, and select a message.
2. Above the message contents, click the Reply () or Reply All () button.

3. In the Message field, enter your message above the Original Message section.

4. (Optional) If the message is urgent, select the High Priority button.
5. Click Send.

You can move messages to custom folders created in Messenger.

To move messages to a custom folder:

1. From the Messager tab, click <Folders, select the Inbox, Sent or Urgent folder, and select a message.
2. Select the check box(es) next to the message(s) that you want to move and click Move.
3. From the Move Messages pop-up, select a custom folder you wish to move the selected message(s) into.
4. Click Move.

The message moves to the selected custom folder.

You can delete messages when they are no longer necessary.

To delete a message:

1. From the Messages tab, select a check box next to a message you want to delete and click Delete.

A confirmation pop-up appears.

2. Click Yes to delete the message.